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FAQs

Q. What Is Xtraview?

Answer:

XtraView is a cost effective and flexible solution allowing you to link two XtraView capable DStv decoders at a cost of a single subscription. XtraView allows you to increase the number of TV channels which can be viewed simultaneously in your home without having to pay an additional subscription.

Q. Does viewing on a HD TV connected to a hd pvr mean that i am watching high definition content?

Answer:

XtraView is a cost effective and flexible solution allowing you to link two XtraView capable DStv decoders at a cost of a single subscription. XtraView allows you to increase the number of TV channels which can be viewed simultaneously in your home without having to pay an additional subscription.

Q: I have no signal on my decoder

Answer:

please contact Dishsat using the details on our contacts page.

Q: Why should Dishsat Electronics install my DSTV or CCTV?

Answer:

Dishsat provides an unmatched service, guaranteed by quality & unbeatable pricing structure. We always make sure you are satisfied by our service delivery and quality world-class products. Leave the rest, consult with the best!

Q: What is DSTV on demand?

Answer:

DStv On Demand is a set of FREE value-added services that are exclusively available to DStv Premium subscribers in South Africa. DStv On Demand content can be accessed via a subscriber’s PVR*, streamed from the DStv On Demand website or downloaded and viewed via the DStv On Demand desktop player.

Q: What are the contact details for Multichoice / DStv?

Answer:

Johannesburg (011) 289-2222
Pretoria (012) 422-2222
Durban (031) 710-2222
Cape Town (021) 508-2222
Port Elizabeth (041) 395-2222
Bloemfontein (051) 503-2222

Q: No picture/blue screen/snowy screen on my standard decoder

Answer: Follow the three suggestions below:

Check that the time isn’t showing on the decoder panel, if it is then Press the Power button on the DStv RCU.
Check that the TV is on the correct channel or on the correct AV Mode, Either Press the TV/AV or TV/VIDEO or FUNCTION or SOURCE button on the TV RCU.
If there is any other device besides a TV and Decoder e.g. VCR or DVD, please ensure that it is ON and on the correct channel or Mode.
If all fails, please contact Dishsat using the details on our contacts page.

Q: Snowy Picture/fuzzy Picture On My Standard Decoder

Answer: Follow the three suggestions below:

Please check the cable connections and ensure that they are in firmly.
Check and ensure that the TV is on the PAL I System.
Try fine tune the TV if on a ‘normal’ TV channel e.g.
Channel with a No not AV. Try retune to a different UHF channel. 1st adjust the decoder to a new UHF and retune the TV.
If all fails, please contact Dishsat using the details on our contacts page.